Business Continuity Management (BCM) disclosure for clients

Swiss Re ("SR") strives to ensure its operational effectiveness even in critical and emergency situations. SR’s primary protection objective is to safeguard the life and health of all affected persons at all times. Also, SR exerts itself for always being available for its clients during business hours.

SR has an established risk management framework that includes elements such as risk monitoring and assessment, loss prevention and protection, emergency response and loss mitigation, as well as business continuity. SR’s business continuity planning seeks recovery from unpredictable events of important business processes within predefined time frames. Key elements of the corporate business continuity plan include:

Command centre - group of experts who prepare strategic decisions, with a dedicated staff organisation and infrastructure in place.
Crisis communication setup - access to crisis management leaders , communication experts, as well as channels and means for comprehensive stakeholder communication.
Alternative workplaces - internal and external capability for timely recovery of workspace that supports business processes deemed to be important.
Resilient IT infrastructure - clustered server farms and mirrored data centers host corporate applications, connected to a diversified data network.
Disaster recovery capability - infrastructure and systems support geared for resumption of mission-critical operations, typically within 24 to 48 hours upon declaration of a localized event.

Due to unique challenges in case of a pandemic, a threat-specific emergency management and business continuity plan has been prepared and implemented.